Shipping Instructions

* Changes will not be able to be made to orders once processed.*

*We must have correct physical addresses with zip codes, and apt or suite numbers. When possible, include phone numbers as well. Please note: UPS charges SNCG for any incorrect or incomplete addresses. As a result, should your package contain an incorrect address or be missing information like a Company Name, Apt #, or Suite # which would cause the couriers to have to redirect the package, up to a $25 fee for the address correction would apply. Please ensure the address information is correct to avoid any additional charges and let us know immediately if something was entered incorrectly.

After your order is processed, in-season items that are in stock will normally ship within 3-5 business days. If you placed an order for a citrus variety that is not in-season, then your order will ship as soon as the fruit becomes available. (Please be sure to click on the SIZES&AVAILABILITY tab before you place your order and refer to the highlighted chart.) Upon shipping, you will receive a confirmation email containing your tracking number(s).

Delivery

Delivery dates are approximate. In most cases, delivery will be received between 5-7 days from the date of shipment. We will process all orders upon receipt for fruit that is "in-season" unless the order specifies a later delivery date. While we do our very best to ensure that your gift arrives as close to your requested arrival date as possible, delivery dates are not guaranteed.

Tracking your Package(s)

Upon shipping, you will receive a SEPARATE confirmation email containing your tracking number(s).

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