Shipping Instructions

We must have correct physical addresses with zip codes, apt #, suite # & phone #. (We are unable to ship to P.O. Boxes.) We ARE NOT RESPONSIBLE if the recipient's address is incorrect, and delivery was attempted or made to an incorrect address submitted by the customer. UPS charges SNCG for any inaccurate or incomplete addresses. As a result, if your package contains incorrect or missing information that would cause the couriers to have to redirect it, a fee of up to $25 for address correction would apply. The customer assumes responsibility for the entire purchase, including shipping costs and, if applicable, the redirect fee, replacement cost, and reshipping cost. Please ensure the address information is correct to avoid any additional charges, and let us know immediately if something was entered incorrectly. Failed delivery attempts do not qualify for replacements or refunds. Validating a shipping address helps ensure prompt and accurate delivery of your shipment.

Due to agricultural restrictions, citrus cannot be shipped outside of North America or to Hawaii. We cannot ship to Alaska due to freezing temperatures there during Florida's citrus season. Additionally, we cannot ship to P.O. Boxes or to APO/FPO addresses.

We will process all orders upon receipt for in-season fruit, unless the order specifies a later delivery date. Our harvest schedule determines our shipping schedule. Depending on harvest conditions, in-season items that are in stock will typically ship within 3-5 business days. **If your order is for a citrus variety that is not in stock or in season, then your fruit will ship as soon as it becomes available.** Please be sure to double-check your selections, as their seasons are noted, and this can also be referenced on the above AVAILABILITY CALENDAR.

**Please notify us immediately if you encounter any issues, as changes to orders cannot be made once they have been processed. **

Tracking your Package(s)

UPON SHIPPING, you will receive a separate shipping confirmation email with your tracking number(s). When you receive this confirmation, your orders can be tracked using the link below:

*Click here to Track your Package(s)*

Delivery

We do our best to make sure your gift arrives as close to the requested date as possible, but delivery dates aren't guaranteed. They're approximate and depend on factors like seasonal availability, delivery instructions, weather conditions, and carrier schedules. Typically, deliveries arrive within 5-7 days after shipping. We highly recommend tracking your package to prevent your citrus from being exposed to harsh weather, which could ruin the fruit.